Get A Certified Service Desk Professional Certification to Improve Your Skills

Category: Academics

The Certified Service Desk Professional Certification is designed to prepare service desk professionals to meet the challenges of providing high-quality customer service and technical support in a fast-paced, technology-driven environment. Service Desk Professional Certification is responsible for managing service desk operations, resolving incidents, investigating the root cause of problems, managing customer requests, ensuring SLAs and OLAs are met, collecting customer feedback, managing staff, and implementing continuous service improvement. The SDPC certification covers a broad range of topics, including: 1. IT service management frameworks and standards, such as ITIL, COBIT, and ISO/IEC 20000 2. Incident management processes, including incident identification, classification, prioritization, and resolution 3. Problem management processes, including problem identification, investigation, and resolution 4. Change management processes, including change identification, evaluation, and implementation For more info visit at - https://www.gsdcouncil.org/certified-service-desk-professional For more inquiry call: 41444851189