Real Estate Appointment Setters Reduce Customer Service Experiences

Category: Business

Appointment Setters can follow a prescribed script for the purpose of arranging professional appointments for business sales representatives, acquiring new clients or otherwise generating interest in their products or services. They organize and process the delivery of promotional materials like brochures, product samples or informational material about their company. In some cases, they may even represent a company at local tradeshows or seminars. Having a set of appointment setting scripts can simplify the task of conducting professional business affairs. There are many benefits to outsourcing appointment setting services from appointment setters to sales representatives. The first advantage is the reduction in costs. Appointment setting services usually include many routine tasks that an independent business owner or representative cannot perform. These tasks, if outsourced to appointment setters, include scheduling appointments, receiving phone calls, answering questions and forwarding calls to the right persons. With outsourcing these tasks, the business owner gets to concentrate on managing the business and reducing his/her workload. The second advantage is a reduction in employee training costs. Most small businesses have staff members who are not trained in handling customer requests and concerns. When an appointment setting or CRM system is used, the setter will make calls to potential clients or callers, instructing the caller on the product or service to be offered and offering alternatives. If a lead is generated, the setter can then offer options and follow-up instructions to the caller. This reduces the amount of training needed by staff members and saves money in employee training costs. The third advantage is an increase in productivity. As most companies have several sales representatives in different time zones, it is common for staff to miss several appointments or phone calls. By outsourcing appointment setters to a hosted CRM solution, the setter and sales team only have to be in one location, which increases efficiency. This leads to increased productivity, lower telephone costs and less missed time. Many companies also benefit by reduced employee turnover. It is difficult for some people to juggle multiple roles and responsibilities when they are juggling a career, family and maintaining a personal and business life at the same time. However, with appointment setters hosted by a hosted CRM solution, the setters can take all calls, accept emails and set appointments remotely. This allows many sales team members the ability to take business calls, answer emails, redirect messages and more without taking their full attention off the phone. Even though some sales team may be comfortable communicating with potential clients on the telephone, they often find it difficult to initiate a conversation when they are on vacation, sick or at a meeting. When callers call into the conference line, a cold call can occur which takes away from productive dialogue. With appointment setters hosted by a hosted CRM solution, the sales team can simply forward the caller's information to the appropriate party or place an "unattached" voice message. A final advantage of real estate appointment setters that many companies notice is that it can help reduce time spent on the phone. Since most callers expect to hear from a representative when they call, representatives spend a considerable amount of time on the phone. Real estate representatives who have appointment setters display their contact information on the wall or in a picture so that potential customers know they can contact the representative should they need to do so. This helps the process of connecting with potential customers, and avoids phone calls that lead to nothing. While there are many benefits of having appointment setters at your office, one of the most noticeable is the customer service experience. The setter can take calls and forward them to the appropriate parties. Furthermore, they are often placed near busy telephone lines where representatives can redirect calls to the correct places. Overall, using a CRM solution and real estate CRM software can have a significant impact on customer service experience.