Why should your business use chatbots?

Category: Technology

Using speech or text conversations, a chatbot is a piece of software or computer code that simulates human dialogue. In both business-to-business (B2B) and business-to-consumer (B2C) settings, more users are employing chatbot virtual assistants to complete simple tasks. When live agents aren't accessible, businesses can still provide customer care while reducing overhead costs and making greater use of the time of support staff.